Troubleshooting
Update the extension
What to do when Bokka asks you to update its extension or reload the page, and how to update the extension right away.
You see "Update the Bokka extension": "You have version X. Please update the Bokka extension to continue." Your browser updates extensions on its own, usually within a few hours, so one fix is to wait.
Update now
- Open your browser's extensions page:
chrome://extensionsin Chrome,edge://extensionsin Edge,brave://extensionsin Brave, or Arc's extensions page. - Turn on Developer mode.
- Press Update.
- Come back to the Bokka tab and press Check again.
You can turn Developer mode off again afterwards. If you see "Checked at" a time with "Nothing has changed yet.", the extension still needs updating.
Read your messages meanwhile
If messages are already saved on this device, you can press View messages saved on this device. A banner reads "Offline: showing messages saved on this device, up to" a date. You can read them; nothing new arrives until the extension is updated.
"Reload this page"
This one means the page is older than your extension expects, not the other way round. Press Reload the page. Nothing saved on this device is lost.
Related
- "The Bokka extension isn't connected"What to do when Bokka can't reach its extension: install it, turn it on, or open Bokka in the right browser profile.
- Install and connect the extensionAdd the Bokka extension to Chrome, Edge, Brave or Arc and connect it, so Bokka can load your LinkedIn messages.
- Common questionsQuick answers about where your messages are stored, which browsers work, LinkedIn accounts, AI, the trial and deleting your data.
Still stuck? Email support@gobokka.com and say what you were trying to do.