Troubleshooting
Common questions
Quick answers about where your messages are stored, which browsers work, LinkedIn accounts, AI, the trial and deleting your data.
Where are my messages stored?
Your messages stay in your browser, on your device. Bokka keeps what you organise (labels, stages, notes, reminders, snippets, fields and reply statuses) so it's there on any computer.
Which browsers work?
Chrome, Edge, Brave and Arc, on a desktop or laptop. One extension from the Chrome Web Store works in all four. Bokka doesn't work on phones; there it shows "Open Bokka on your computer".
How does Bokka reach LinkedIn?
Bokka works through your own LinkedIn session in this browser, using a small extension, only while Bokka is open. The extension adds nothing to LinkedIn's pages.
Does Bokka send anything for me?
No. Every message goes out on your own Enter or click. There's no scheduling, no sequences and no auto-replies. AI writes drafts and suggestions; nothing is sent until you send it.
What does AI see and keep?
Only what you ask AI to work on, and what you turn on in Settings → AI, goes to our AI provider, which doesn't keep it or train on it. Drafts, summaries and transcripts stay in your browser. See What AI can do and the privacy policy.
Can I use two LinkedIn accounts?
Use one browser profile per LinkedIn account. Your plan syncs one LinkedIn account at a time. See Signed in to a different LinkedIn account.
What happens when the trial ends?
Nothing is deleted. Choose a plan to keep going. See Choose, change or cancel a plan.
Can I share with my team?
Team is coming soon.
How do I stop LinkedIn opening Bokka?
Untick Open Bokka automatically in the extension icon's right-click menu. See LinkedIn messaging keeps opening Bokka.
How do I delete my data?
Clear this device, or delete your account, in Settings → Danger zone. See Delete your account or clear this device.
Is Bokka affiliated with LinkedIn?
No. Bokka is an independent product, not affiliated with or endorsed by LinkedIn.
Related
- Install and connect the extensionAdd the Bokka extension to Chrome, Edge, Brave or Arc and connect it, so Bokka can load your LinkedIn messages.
- Choose, change or cancel a planWhat the 14-day trial, Starter and Pro include, and how to choose a plan, switch plans, update your card or cancel.
- Delete your account or clear this deviceClear the messages stored in this browser to start fresh, or delete your account and everything we keep for it.
- LinkedIn messaging keeps opening BokkaTurn off, or back on, the extension setting that opens your Bokka inbox whenever you go to LinkedIn messaging.
Still stuck? Email support@gobokka.com and say what you were trying to do.